It's Not Just Personal

Making Policy Public

It's Not Just Personal

Get It Back!

Public Access Design

Get It Back!

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

Social Security Risk Machine

Making Policy Public

Social Security Risk Machine

Grand Army Plaza

Urban Investigations

Grand Army Plaza

What the Cell?

Urban Investigations

What the Cell?

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

Mean Streets

City Studies

Mean Streets

Power Trip

Urban Investigations

Power Trip

What's in the water?

Making Policy Public

What's in the water?

Free For All?

City Studies

Free For All?

Pass It On!

Making Policy Public

Pass It On!

Don't Get Iced

Public Access Design

Don't Get Iced

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Fast-Tracked

Urban Investigations

Fast-Tracked