Keep Your Family's Home

Public Access Design

Keep Your Family's Home

If You Can Make It Here...

Urban Investigations

If You Can Make It Here...

Scary, Ok With it, Good

City Studies

Scary, Ok With it, Good

Get It Back!

Public Access Design

Get It Back!

TGNC-NYC

Public Access Design

TGNC-NYC

Figuring Out FEMA

Public Access Design

Figuring Out FEMA

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here, and your Haitian Creole copy here.

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Share, Where?

Urban Investigations

Share, Where?

Power Trip

Urban Investigations

Power Trip

Rent Regulation Rights

Making Policy Public

Rent Regulation Rights

Don't Get Iced

Public Access Design

Don't Get Iced

Vendor Power!

Making Policy Public

Vendor Power!

Participatory Budgeting

Technical Assistance

Participatory Budgeting

¡El poder de prepararse!

Public Access Design

¡El poder de prepararse!