En El Campo De Los Impuestos

Making Policy Public

En El Campo De Los Impuestos

Grand Army Plaza

Urban Investigations

Grand Army Plaza

Record It. Report It!

Public Access Design

Record It. Report It!

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

We Are Public Housing

Making Policy Public

We Are Public Housing

Scary, Ok With it, Good

City Studies

Scary, Ok With it, Good

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here, and your Haitian Creole copy here.

Soak It Up!

City Studies

Soak It Up!

What's in the Water?

Making Policy Public

What's in the Water?

Your Guide to Welfare in NYC

Making Policy Public

Your Guide to Welfare in NYC

Fast Trash

City Studies

Fast Trash

Good Cops? Bad Cops? More Cops? No Cops?

Urban Investigations

Good Cops? Bad Cops? More Cops? No Cops?

What Up With DAT?

Technical Assistance

Step Right Up

City Studies

Step Right Up

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment