Museumopolis

Urban Investigations

Museumopolis

Your Truth, Your Rights

Public Access Design

Your Truth, Your Rights

It's Not Just Personal

Making Policy Public

It's Not Just Personal

Don't Bank On It

Making Policy Public

Don't Bank On It

Power Trip

Urban Investigations

Power Trip

What's On Your Plate?

City Studies

What's On Your Plate?

Print Jwenn Yon ti Eklèsisman Sou Dwa Ou Genyen Parapò Ak Sèvis Piblik Ou Yo

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, or your Spanish copy here.

Planning for your children's future

Technical Assistance

Planning for your children's future

Engage to Change

Technical Assistance

Engage to Change

Level Up

City Studies

Level Up

Your Guide to Welfare in NYC

Making Policy Public

Zoning It In...

Urban Investigations

Zoning It In...

Show Up

Public Access Design

Show Up

The Who in the Q!

Urban Investigations

The Who in the Q!

Pass It On!

Making Policy Public

Pass It On!