Show Up

Public Access Design

Show Up

The Public School Avengers

Urban Investigations

The Public School Avengers

H2 Oh No!

Technical Assistance

H2 Oh No!

Get It Back!

Public Access Design

Get It Back!

Common Cents

City Studies

Common Cents

Hello, My Name is Minimum Wage

City Studies

Hello, My Name is Minimum Wage

Print Jwenn Yon ti Eklèsisman Sou Dwa Ou Genyen Parapò Ak Sèvis Piblik Ou Yo

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, or your Spanish copy here.

Safe Space?

City Studies

Safe Space?

Trouble With Your Water Bill?

Public Access Design

Trouble With Your Water Bill?

The Fresh Producers

Urban Investigations

The Fresh Producers

Dick & Rick: A Visual Primer for Social Impact Design

Technical Assistance

Dick & Rick: A Visual Primer for Social Impact Design

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

Pay Up!

City Studies

Pay Up!

What Do Incarcerated Parents Need to Know About ACS?

Technical Assistance

What Do Incarcerated Parents Need to Know About ACS?

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment