What's On Your Plate?

City Studies

What's On Your Plate?

Social Security Risk Machine

Making Policy Public

Social Security Risk Machine

Pinned Down? Rise Up!

Making Policy Public

Pinned Down? Rise Up!

Innocent Until Proven Risky

Making Policy Public

Innocent Until Proven Risky

Housing Court Help

Public Access Design

Housing Court Help

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Public Access Design

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Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

Mean Streets

City Studies

Mean Streets

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Public Access Design

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Care Aware

City Studies

Care Aware

What's in the Water?

Making Policy Public

What's in the Water?

Is Your Home Making You Sick?

Making Policy Public

Is Your Home Making You Sick?

Our Voice, Our Choice

Urban Investigations

Our Voice, Our Choice

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

Reclaim Your Worker Rights

Making Policy Public

Reclaim Your Worker Rights