Bottled Up

City Studies

Bottled Up

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

Get Support in Housing Court

Making Policy Public

Get Support in Housing Court

En El Campo De Los Impuestos

Making Policy Public

En El Campo De Los Impuestos

Ready, Set, Apply!

Technical Assistance

Ready, Set, Apply!

Voice Recognition

Urban Investigations

Voice Recognition

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

Planning for your children's future

Technical Assistance

Planning for your children's future

Swipe Out

Urban Investigations

Swipe Out

Pay Dirt

City Studies

Pay Dirt

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment

Engage to Change

Technical Assistance

Engage to Change

Immigrants & NY

Making Policy Public

Immigrants & NY

Are You Ready for a Ruckus?

Urban Investigations

Are You Ready for a Ruckus?

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights