Keep Your Family's Home

Public Access Design

Keep Your Family's Home

We Are Public Housing

Making Policy Public

We Are Public Housing

The Deciders

City Studies

The Deciders

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Is Suspension The Solution?

City Studies

Is Suspension The Solution?

Making the Grade

Urban Investigations

Making the Grade

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

My ID

City Studies

My ID

Welcome to Health Care!

Making Policy Public

Welcome to Health Care!

Rumbo A Su Tarjeta Verde

Public Access Design

Pay Dirt

City Studies

Pay Dirt

What Do Incarcerated Parents Need to Know About ACS?

Technical Assistance

What Do Incarcerated Parents Need to Know About ACS?

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment

Grand Army Plaza

Urban Investigations

Grand Army Plaza

Step Right Up

City Studies

Step Right Up