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Public Access Design

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What Do Incarcerated Parents Need to Know About ACS?

Technical Assistance

What Do Incarcerated Parents Need to Know About ACS?

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Public Access Design

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¡El poder de prepararse!

Public Access Design

¡El poder de prepararse!

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Fast Trash

City Studies

Fast Trash

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

If You Can Make It Here...

Urban Investigations

If You Can Make It Here...

Power Trip

Urban Investigations

Power Trip

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Public Access Design

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Rent, Rights, and Repairs

Public Access Design

Rent, Rights, and Repairs

Child Support?!

Making Policy Public

Child Support?!

What Is Zoning?

Envisioning Development

What Is Zoning?

Our Voice, Our Choice

Urban Investigations

Our Voice, Our Choice

From Cellblock to Your Block

Urban Investigations

From Cellblock to Your Block