What Is Zoning?

Envisioning Development

What Is Zoning?

Predatory Equity

Making Policy Public

Predatory Equity

Bottled Up

City Studies

Bottled Up

New School on the Block

City Studies

New School on the Block

Pass It On!

Making Policy Public

Pass It On!

Record It. Report It!

Public Access Design

Record It. Report It!

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

Get It Back!

Public Access Design

Get It Back!

TGNC-NYC

Public Access Design

TGNC-NYC

Vendor Power!

Making Policy Public

Vendor Power!

We're Watching

Public Access Design

We're Watching

What's Going On In The Neighborhood?

Envisioning Development

What's Going On In The Neighborhood?

Up Closed and Personal

Urban Investigations

Up Closed and Personal

Figuring Out Health Insurance

Making Policy Public

Figuring Out Health Insurance

Get Money

City Studies

Get Money