Break it Down!

Making Policy Public

Break it Down!

Trouble With Your Water Bill?

Public Access Design

Trouble With Your Water Bill?

Rent Regulation Rights

Making Policy Public

Rent Regulation Rights

Displaced From This Place?

Urban Investigations

Displaced From This Place?

H2 Oh No!

Technical Assistance

H2 Oh No!

The Wait

Urban Investigations

The Wait

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

Is Your Landlord Using Construction to Harass You?

Technical Assistance

Is Your Landlord Using Construction to Harass You?

¡El poder de prepararse!

Public Access Design

¡El poder de prepararse!

What Is Affordable Housing?

Envisioning Development

What Is Affordable Housing?

The Newtown Creek BOA

Technical Assistance

The Newtown Creek BOA

The Newtown Creek BOA

Technical Assistance

The Newtown Creek BOA

What Do Incarcerated Parents Need to Know About ACS?

Technical Assistance

What Do Incarcerated Parents Need to Know About ACS?

Participatory Budgeting

Technical Assistance

Participatory Budgeting

Your Guide to Welfare in NYC

Making Policy Public